The terms that govern access to and use of Radioso Cloud and the Radioso self-hosted software.

Terms of Service

Last updated: 2026-06-24

These Terms of Service ("Terms") govern your access to and use of the Radioso context platform for grounded assistants (the "Service"), offered by Ljuv OÜ ("Radioso", "we", "us"). By using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you are authorized to bind it, and "you" means that organization. Ljuv OÜ is a private limited company registered in Estonia under registry code 12641968.

These Terms work together with our Privacy Policy.

How Radioso is offered

Which sections apply depends on how you use Radioso:

  • Radioso Cloud — the hosted service we operate at radioso.ai and related subdomains. Sections 1–14 apply.
  • Radioso Self-Hosted — the software you deploy and run on your own infrastructure. Your use of the software itself is governed by the license in Section 2, not by the Cloud service terms. When you self-host, you are the operator and you are responsible for your deployment and your end users.

1. Eligibility and accounts

  • You must be at least 16 years old and able to form a binding contract.
  • You are responsible for the accuracy of your account information, for safeguarding credentials and API tokens, and for all activity under your account.
  • Notify us promptly of any unauthorized use at hello@radioso.ai.

2. License to the software (Self-Hosted)

Radioso is dual-licensed:

  • The open-source edition — everything in the repository except the ee/ directory — is licensed under the Apache License, Version 2.0. Your rights to use, modify, and distribute it are governed by that license.
  • The Enterprise Edition — the contents of the ee/ directory — is commercial software and is not covered by Apache 2.0. You may use it only under a written commercial agreement with Ljuv OÜ. Absent such an agreement, you have no license to use, copy, distribute, or provide the Enterprise Edition as a service.

Nothing in these Terms grants rights beyond those licenses. Where the applicable software license conflicts with these Terms regarding the software itself, that license controls.

3. The Cloud service: access and grant

For Radioso Cloud, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term, subject to these Terms and any plan limits. We may update, improve, or change the Service, and will avoid materially reducing core functionality of a paid plan without notice.

4. Your content and data

  • "Your Content" means documents, files, connected sources, prompts, messages, and other data you or your end users submit to the Service.
  • You retain all rights in Your Content. You grant us a limited license to host, process, transmit, and display Your Content solely to provide and support the Service, including ingestion, chunking, embedding, retrieval, and generating grounded answers.
  • We do not use Your Content to train general-purpose models.
  • To produce answers, the Service sends prompts and retrieved context to the AI provider configured for your workspace or deployment. For Self-Hosted, you choose and configure that provider, and your use of it is governed by your agreement with them.

You are responsible for Your Content, including having the rights and any end-user notices or consents needed for us (Cloud) or your deployment (Self-Hosted) to process it.

5. Acceptable use

You agree not to, and not to allow others to:

  • break the law or infringe others' rights, including privacy and IP rights;
  • upload content you have no right to use, or that is unlawful, harmful, or malicious;
  • attempt to gain unauthorized access to the Service or other accounts, or probe, scan, or disrupt it except as permitted by a separate written authorization;
  • reverse engineer or circumvent license controls on the Enterprise Edition;
  • use the Service to build a competing service by copying it; or
  • exceed, evade, or interfere with rate limits, quotas, or other plan limits.

You are responsible for your end users' use of assistants you operate, including content they submit through the embed widget, REST API, SDK, or MCP server.

6. Fees and payment (Cloud)

We do not currently sell Radioso Cloud through a public pricing page. Paid access is arranged individually with each customer.

  • Fees, billing cycle, and any refund or cancellation arrangements are set out in the written order or agreement we sign with you. Those terms control if they conflict with this section.
  • Fees are exclusive of taxes; you are responsible for applicable taxes.
  • If we later introduce standard plans or online billing, we will publish the pricing and update this section before charging on that basis.

7. Third-party services

The Service interoperates with third-party services you connect, such as AI providers, sign-in providers, and source connectors. Those services are governed by their own terms, and we are not responsible for them. You are responsible for the credentials you configure and for your use of those services.

8. Confidentiality

Each party may receive non-public information from the other. The receiving party will use it only to exercise rights and meet obligations under these Terms, and will protect it with at least reasonable care. This does not apply to information that is public, independently developed, or rightfully received from a third party.

9. Intellectual property

We and our licensors own the Service, the Radioso name and marks, and all related IP, except for Your Content and except as granted by the open-source license. If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you.

10. Suspension and termination

  • You may stop using the Service or cancel your subscription at any time as described in your account.
  • We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, or fail to pay, with notice where practicable.
  • On termination, your right to access the Cloud service ends. We will make Your Content available for export for 30 days and then delete it on our standard cycle, except as required by law.
  • Sections that by their nature should survive (for example, 4 last paragraph, 8, 9, 11, 12, 13, 14) survive termination.

11. Disclaimers

The Service produces AI-generated output, which can be inaccurate or incomplete. You are responsible for reviewing output before relying on it.

THE SERVICE AND THE SOFTWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE. The open-source edition is additionally provided under the warranty disclaimer of the Apache License, Version 2.0.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US FOR THE SERVICE IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You will defend and indemnify us against third-party claims arising from Your Content, your use of the Service in breach of these Terms, or your violation of law or third-party rights, except to the extent caused by us.

14. Governing law and disputes

These Terms are governed by the laws of Estonia, without regard to conflict-of-laws rules. Disputes will be resolved in the courts of Tallinn, Estonia, unless mandatory law gives you the right to bring a claim elsewhere. Nothing in this section removes mandatory consumer-protection rights that apply to you under EU law or the law of your place of residence.

15. Changes to these Terms

We may update these Terms. We will change the "Last updated" date and, for material changes, give notice through the Service or by email where appropriate. Continued use after an update means you accept the revised Terms.

16. General

  • Entire agreement. These Terms and any order or written commercial agreement are the entire agreement between us on this subject.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or asset sale.
  • Severability. If a provision is unenforceable, the rest remains in effect.
  • No waiver. Failure to enforce a provision is not a waiver.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

17. Contact

  • hello@radioso.ai
  • Ljuv OÜ, Ümera tn 25-39, Lasnamäe linnaosa, 13816 Tallinn, Estonia